Return & Exchange Policy

Return & Exchange Policy

At Kotton Kahani, we specialise in handcrafted sarees and suits. Due to the artisanal nature of our products and hygiene considerations, we currently offer only exchange.

We encourage customers to carefully review product descriptions, images, and specifications before placing an order.

Exchange Eligibility
We offer a replacement or exchange only under the following conditions:

• Product received is damaged during transit, or
• Product received is incorrect (different from the order placed)

Mandatory Proof for Claims
To ensure a fair resolution process, customers are required to provide a complete unboxing video:

• The video must begin with the unopened package clearly showing the shipping label
• The package should be opened on camera without cuts or pauses
• The issue (damage or incorrect product) must be clearly visible

Requests without sufficient proof may not be eligible for exchange.

Request Timeline

• Customers must notify us within 7 days from the date of delivery.
• Requests submitted beyond this timeframe may not be considered

Exchange Process

• Upon verification, we will:
  • Arrange a reverse pickup where service is available, or
  • Request the customer to ship the product to our address
• Once the returned product passes quality checks, a replacement will be dispatched within 5–7 business days, subject to stock availability
• In case a replacement is not available, store credit or an alternative resolution may be offered

Non-Eligible Cases

• No valid unboxing video provided
• Requests raised after 7 days.
• Minor variations in colour, texture, or embroidery due to lighting, photography, or handcrafted processes
• Products that have been used, washed, or altered
• Orders placed incorrectly by the customer

Customer Acknowledgement
By placing an order on our website, you acknowledge that you have read and agreed to this policy.

For any concerns, please contact us at:
Email: kottonkahanicares@gmail.com
Phone/WhatsApp: +91 7439247775